Orders returned to Maison Blanche or held at depot, due to incorrect address, contact details or failure to contact courier after delivery attempt will incur a re-shipping fee payable before goods are released.

Maison Blanche products are not for re-sale, unless expressly approved via head office. We reserve the right to cancel & refund any order we suspect is for unapproved resale purposes.

Maison Blanche – Privacy Policy

Effective Date: 1 January 2012

Maison Blanche Pty Ltd ("we", "our", or "us") is committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This policy outlines how we collect, use, disclose and safeguard your personal information when you visit our website at www.maisonblanche.com.au or interact with us in any way.

1. What Personal Information We Collect

• Full name
• Shipping and billing address
• Email address
• Phone number
• Payment details (processed securely via third-party providers – we do not store card details)
• Purchase history
• IP address, device type, and browser information
• Any correspondence or feedback you send us

2. How We Collect Personal Information

We collect personal information when you:

• Place an order
• Create an account
• Subscribe to our newsletter
• Contact us with a question or concern
• Browse our website (via cookies and analytics)

3. Why We Collect Your Personal Information

We collect this information to:

• Fulfil and deliver your orders
• Communicate with you about orders, shipping, and returns
• Provide updates, offers, or newsletters (if subscribed)
• Improve your shopping experience on our website
• Meet legal and regulatory obligations

4. Disclosure of Personal Information

We may disclose your personal information to:

• Service providers who assist in website hosting, payment processing, and shipping
• Marketing platforms (e.g. Mailchimp), only if you've opted in
• Legal or regulatory authorities, where required by law

We do not sell or rent your personal information to third parties.

5. Storage and Security

Your personal information is stored securely using trusted third-party platforms and internal safeguards. While no method is 100% secure, we take reasonable steps to protect your data from misuse, interference, loss, or unauthorised access.

6. Cookies and Analytics

Our website uses cookies to:

• Improve functionality and usability
• Analyse traffic and visitor behaviour via tools like Google Analytics
• Retarget ads based on browsing behaviour

You can disable cookies via your browser settings, but this may impact your shopping experience.

7. Access, Correction & Deletion

You have the right to access, update, or request deletion of your personal information. To do so, please contact us at:
info@maisonblanche.com.au or via our Contact Page.

8. Email Marketing

If you subscribe to our mailing list, you may receive updates or promotions. You can opt out at any time by clicking “unsubscribe” at the bottom of any marketing email.

9. Overseas Disclosure

Some of our third-party service providers (e.g. email or payment processors) may be located outside Australia. When this occurs, we ensure those providers comply with the Australian Privacy Principles or equivalent protections.

10. Changes to This Policy

We may update this policy from time to time. The latest version will always be posted on our website with an updated effective date.

11. Contact Us

For any questions or complaints regarding your privacy, contact:

Maison Blanche Pty Ltd
Email: info@maisonblanche.com.au
www.maisonblanche.com.au
Northern Beaches, Sydney, NSW