We cannot deliver to PO boxes or Parcel Lockers. We do not use Australia Post and can not deliver to Post Offices. Your address will be rejected when checking out if it is not a street address. If you would like to see if you can get your parcel delivered to a courier parcel locker, please email firstname.lastname@example.org before placing an order to see if this service is available for your order.
In the event that you should miss your scheduled delivery, the courier should leave a notification card and re-attempt the following working day. The courier will attempt delivery of the order on 2 consecutive working days, unless they are instructed by the recipient or a member of our Customer Service team to hold for a future delivery date. Should the courier be unable to complete delivery after the 2 attempts have been made, your order will be returned to us. In these cases Maison Blanche reserve the right to charge you again for any return and re-send costs that we incur.
Subject to your rights at law, we will only accept the return of Products if:
You must pay all costs of returning products to us.
To submit a return, please log into your account; view the order under ‘completed orders’, select ‘return’, and enter the relevant details.
Maison Blanche will allow cancelations of orders only in the event that they have not yet been dispatched.