Black residue is caused by carbon build-up, which occurs when candle wicks are too long or if the candle has been burning for extended periods without trimming.

To prevent this, always trim the wicks to around 5mm before each burn, especially if the candle has been burning for more than two hours.

If residue appears on the glass, simply wipe it away with a dry paper towel once the jar has cooled.

We recommend discontinuing use when 1cm of wax remains. At this point, there may not be enough wax to absorb the heat of the flame, which can cause the glass to overheat - and in rare cases, crack.

If your candle isn’t burning as expected, the most common causes are:

• Wicks trimmed too short (less than 5mm)
• Wicks that have shifted off-centre
• Short burn cycles (less than one hour)

For best results, refer to our Candle Tips & Safety Guide to get the most from your Maison Blanche candle.

Still concerned? Email us at orders@maisonblanche.com.au - we’re happy to help.

Glass can crack when there isn’t enough wax left to absorb the heat of the flame - this causes the vessel to overheat over time. To avoid this, stop burning your candle when 1cm of unmelted wax remains.

Cracking can also occur if the wicks shift and come into contact with the glass. This may happen if a candle burns longer than the recommended time, causing the wax pool to expand and the wicks to become unstable.

If your glass has cracked and you believe it wasn’t due to the above causes, please take photos and email us at orders@maisonblanche.com.au and we’ll be happy to look into it.

If you’re not noticing the fragrance, the candle may be too small for the size of the room - causing the scent to disperse and become less noticeable.

To test this, place the candle in a smaller enclosed space like a bathroom and close the door. After 10 minutes, you should be able to smell the fragrance.

If you still can’t detect the scent, please contact us at orders@maisonblanche.com.au - we’re here to help.