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We are experiencing short delays in dispatching orders due to increased measures to keep our staff and work place safe. We are currently dispatching orders 3 business days from receiving them.
We are finding that our shipping partners are also experiencing delays in their networks, especially in VIC. Please keep this is mind when ordering.
We are happy to announce we have commenced international shipping again. Shipping prices have been raised slightly due to COVID19 emergency fees being charged by DHL, but in most cases less than 10%. We are excited to be able to serve all our international customers.
We are no longer able to ship to our customers outside of Australia. With the prices of international shipping increasing substantially due to COVID19 along with the delays, this service has become unmanageable, with many orders taking 4 times as long as quoted. Thanks for understanding and we hope to be able to ship to our international customers again soon!
Our online business & delivery partners remain operating. Although we are dispatching orders on time, delivery delays have become frequent as increased volumes as-well-as new policies are introduced for our couriers.
Many of our couriers customer service teams are greatly affected by COVID-19 and have reduced support available to customers. We recommend using online methods to contact them.
We sincerely appreciate your support through this difficult time for our community, country and small business. Any changes to our operations will be updated above as they become available.
As per the NSW state governments advice, our business & delivery partners remain operating as usual. We sincerely appreciate your support through this difficult time for our community, country and small business. Any changes to our operations will be updated above as they become available.
Current orders: All orders will be dispatched Monday 23rd March. NSW is set to have a non-essential business shut down on Tuesday. We have been informed this does not include the shut down of couriers & postal services. Freight will be permitted through border closures. Deliveries may be delayed as our courier's adjust to these changes.
New orders: The status of any orders placed after Sunday 22nd March 11.59pm, is currently unclear. You will be contacted by email if your order is unable to be fulfilled or delivered due to developing information from the NSW gov & our delivery partners.
All online orders, to customers & stores, are shipping as normal. 90% of our orders are shipped by Couriers Please. They are still operational and are 'safe dropping' parcels on delivery to reduce contact and your need to collect from drop off points.
Email email@example.com with any concerns or enquiries.