FAQ

Products

 

Where are Maison Blanche products made?

All Maison Blanche products are made in Sydney, Australia.

 

Are Maison Blanche products vegan friendly?

Our products are not tested on animals, are free from Parabens, PEGS and contain no animal by-products and therefore vegan friendly.

 

What is the black residue around my candle glass?

A candle wick requires trimming between burns or if the candle has been burning continuously for two or more hours. The wicks should be trimmed to about 5mm from the wax, only then will the candle stop emitting carbon - the black residue. If there is black residue on the glass of your candle jar, use a dry piece of paper towel and wipe clean

 

Why is it important to stop burning with 1cm left of wax?

We ask that you stop burning your candle at the 1cm wax mark as there may not be enough wax left in the candle to absorb the heat of the flame, which can lead the glass to become very hot.

 

Why isn't my candle burning properly?

If your candle is not burning properly, the most common causes are trimming wicks too short (less than 5mm), wicks moving off centre and short burn cycles (under an hour). Please refer to our candle tips & safety guide to get the most out of your Maison Blanche candle. If you are still concerned with the performance of your candle, please email info@maisonblanche.com.au

 

My candle glass cracked, what happened?

Candle glass may crack due to an array of reasons. The most common cause of glass cracking is if there wasn't enough wax left to absorb the heat of the flame, making the glass very hot, which can cause the glass to crack after an extended period.To prevent this we recommend you stop burning when there is 1cm of unmelted wax remaining in the candle.

 

In other cases, cracking may happen when the wicks travel and come in contact with the glass. This can happen if the candle has been burning longer than the recommended burning time, as the wax pool increases and the wicks become less stable and the flame moves towards the glass.

 

If you glass has cracked, and you don’t believe the reason to be state above, please take images of the candle and email them to info@maisonblanche.com.au and we will investigate further.

 

Are your glasses recyclable?

Yes, our glass jars are 100% recyclable, however many of our customers love to reuse their jars for other things like vases, or storing cotton buds, makeup brushes or spices. Simply wipe out with a dry paper towel while the wax is still warm (or soak it in hot water) and then hand wash it as you would any glass, with soap and water. Please be mindful not to use anything abrasive on the glass, as the paint can scratch.

 

I can’t smell my candle when it’s burning?

The reason for this may be that the size of the candle is not large enough for the room it is placed in, and the fragrance is being spread thin through the room. To test this, we recommend you moving the candle to a smaller room, like a bathroom, and closing the door. After 10 minutes, if you still can't smell the candles fragrance, please get in touch with us at info@maisonblanche.com.au

 

Do you use essential oils or synthetic fragrances?

At Maison Blanche, we use a mixture of natural essential oils and fragrances oils, which like for many of the world’s leading fragrance brands, is necessary to create unique and well performing home fragrance products. The fragrance oils are produced in an australian lab, but are chemically identical to naturally existing fragrance oils, that if havested, would not be considered sustainable or eco friendly.

 

 

Shipping, Delivery & Returns

 

Has my order been shipped?

Check your inbox for a shipping notification. If you have not received one, you can log into your account and scroll down to find your order. Your order will be marked as dispatched if it has been shipped, and you can find your tracking numbers.

 

How do I track my order?

Log into your account and scroll down to find your order. Your order will be marked as dispatched if it has been shipped, and you can find your tracking numbers and courier service name after clicking ‘track’. If these details are not available, please get in contact via info@maisonblanche.com.au and we will supply tracking numbers to you.

 

My order has not arrived within the shipping times, what do I do?

Follow the above instructions to track your order to check that your order has not been delivered or left at the post office or depo. If these are not the case, please get in contact via info@maisonblanche.com.au and we will investigate the issue further.

 

Others

 

Do you do private label or branded candles?

Yes we do. Get in contact via info@maisonblanche.com.au to find out more.

 

Can I get a discount for bulk orders?

Possibly. If you are ordering over 20 products, get in touch via info@maisonblanche.com.au and we can possibly supply a bulk discount.

 

Can I stock Maison Blanche in my store?

You can apply to be a Maison Blanche stockist via our Wholesale Application form. Once we receive this, we will be in contact within 7 business days to discuss your application.

 

Where is my closest stockist?

You can search for your closest stockist via our Stockist Finder

 

I can’t choose a fragrance, can I get samples?

We don’t offer samples. If you need help choosing a scent, you can get in touch with us and we can help explain them further, otherwise, head into one of our many stockists to have a sniff!

 

I can’t find my favourite scent online, will it come back into stock?

Unfortunately, if you can’t find a product online it has been discontinued. We regularly change our fragrances and collections to make sure we bring you the freshest and most unique home fragrance products.

 

Can I buy discontinued products?

Once a discontinued product has sold out online, we won't be adding anymore to the online store. If you are looking to buy a discontinued product, the only place to find it is from our stockists who might have some remaining products.